STEP EASY Dog Waste Removal Pooper Scooper Service Frequently Asked Questions

Credit Cards! We do not take personal checks or money orders or accept child support card payments at this time.** All discounts and special offers are for automatic payments set up vai a Credit Card or Debit Card.

We understand when challenges arise. Sometimes credit cards are compromised, stolen, lost, etc,. Communication is key. Let us know what is going on so we can make arrangements with you. Unfortunately, if we get a credit card declined on an initial or one time clean, you have 24 hours to communicate with us. If we do not hear from you we will be bringing back the dog waste that belongs to you. Not paying someone who picks up your dog poop is just wrong and we will not tolerate it and we will make sure the dog poop is back in your yard where we found it.

After non payment for 3 days and no communication has been made, you will be charged a $15 late fee. If payment is more than two weeks behind, your service will discontinued until account has been paid current. We understand that “Life Happens” please communicate with us so we can work out a plan if you do become behind.

Monthly subscriptions are paid 1 month forward, this means the day your service starts your monthly payment is due before you can be scooped. If your don’t pay we don’t scoop.


Weekly payments are our preferred payment. All on-going service accounts are billed after the service has been completed.

If you scoop day is skipped because of missed payment then a “One time Cleaning” fee will be charged at the next scoop.

We reserve the right to cancel your service at any time. We will give you at least a 7 days notice. If you choose to cancel your service then we need a 7 day notice as well. If less than 7 days you will still be charged for that weeks scoop.

If you’re scoop days lands on a holiday then your scoop will be done on your next scheduled scoop day. 

We reserve the right to shut down scooping services two weeks out of the year. Typically this will happen 1 week in the summer and 1 week between Christmas and New Years, but is subject to change at any time. You will be notified in advance.

You have 24 hours to file a complaint. Please do so via Email: [email protected]. If we miss a pile or there is an issue please contact us right away.

We reserve the right to skip your scoop day if access to your yard is blocked, deemed unsafe by our staff, frozen or broken gate, dogs in the backyard that were not approved beforehand, or behind two weeks or more on payment.

If your lawn is overgrown or covered in leaves we CAN’T ensure a full clean-up. If we can’t see the poop we can’t pick it up.

We understand our dog’s sometimes choose the strangest places to poop. But some places our scooper pooper crew can’t go. If your dog poops under the trampoline we will NOT be able to scoop under there. Please move trampoline prior to our arrival to ensure that area can be cleaned.

Some dog’s are attracted to pooing in the rocks and mulch. One of my boxers is this way and it’s a difficult task to clean. If we have to scoop poop in the rocks or mulch we will charge an extra $5 fee per visit and we can guarantee we will get it all out. If your yard is all rocks you will be charged an extra $10!

If your gate is locked we will not hop the fence or enter the home. Please unlock it, leave combination, or key on scoop day. We will re-lock it on our way out.

The #1 rule is to NEVER leave a gate open when we leave. We have dogs and we have had poop scoopers leave our gate open before and had a few close calls. This is something we take very serious and check your gate twice before leaving.

If we come across a broken gate we will secure it with zip ties if possible and notify you. We will only do this once. If we come back the next scheduled scoop and the gate hasn’t been fixed we will not secure the gate. Our staff will not hop your gate. If we can’t get into the yard we can’t scoop the poop.

We at STEP EASY Dog Waste Removal Pooper Scoopers Service are dog lovers down to the core, but we will not enter a yard if the dogs are outside unattended from the owner. This is for the safety of our staff. We will only enter if we have met and played with your dog’s prior.

If you have neighbors that watch’s your home. Please inform them that you will be serviced by STEP EASY Dog WasteRemoval Pooper Scooper Service on said day. We as a company have much respect for the Police, but do not enjoy them being called on us. We’re just here to take your backyard tootsie rolls away AKA ( Dog Poop)!

If you are taking advantage of our special offers and discounts, they are only applied to on-going service accounts that are billed directly yo a credit card or debit card on file.

STEP EASY Dog Waste Removal Weather Policy

We normally will scoop poop rain or shine. But if we are having a complete down pour we will not scoop.

The weather here in Houston changes every 5 minutes. If at the time we show up to your house to scoop poop and Lightning is to a point it puts our staff at risk, we will cancel and come back either that day or the following day.

 Flooding in Houston is something we all deal with from time to time. Of course, if your yard is flooding, we can’t scoop. We will cancel your service for that day and come back or call to see if the situation has changed.

For STEP EASY Dog Waste Removal Pooper Scooper Service to cancel a job due to high wind, it better be close to a tornado going on. Here in Houston we can handle some weather. We don’t cancel due to wind very often.

It’s Houston…….Just checking if you are still reading. 

Here at STEP EASY Dog Waste Removal Pooper Scooper Service, we love the heat. We will never cancel service due to the heat unless the president of the United States declares a national emergency and makes us not go outside. So, if it’s hot out, we are scooping your poop!

It’s Houston, will scoop your yard unless the roads are frozen over then we will reschedule. 

Your dog's #2 is our #1 PRIORITY!